Lumen Eyes Beauty strives to produce and deliver the highest quality products to our customers. We understand if you are dissatisfied with your products upon arrival, therefore we are happy to refund the amount of your UNUSED and UNOPENED purchases. All refunds will automatically be sent back into your original payment method. Please understand that due to hygiene purposes we DO NOT offer any refunds/exchanges for opened or used merchandise from your order. If you have any further questions please contact us via email and our team members will assist you ASAP. 

Return qualifications:

  • Products are unused and unopened
  • The product is brought from
  • Product is in its original packaging 
  • Refunded within 14 days since purchase
  • SALE items are excluded from refunds and exchanges


1. If your refund has not been received, please check your bank account again. Remember that the time that your refund takes to process and show up in your account will vary depending on which credit card bank you are with.
2. Contact your bank if you have any concerns as they will be able to notify you on the processing times
3. If you have followed this procedure and your refund still has not been received, please contact us on


In rare circumstances, if our product is faulty/damaged or you have received the wrong item we are happy to replace your product if you contact us on From there, our friendly team member will be happy to assist you in processing your exchange. However, please note that if an item is used or opened, we will not be able to process any exchanges due to hygiene purposes.